At Roof 2 Road Services, we are committed to delivering high-quality, reliable, and professional pressure washing and exterior cleaning services. This Company Policy outlines our standards for service, customer interaction, safety, and business conduct to ensure consistency and satisfaction in every job we complete.

1. Mission Statement

Our mission is to provide exceptional pressure washing services with honesty, integrity, and professionalism—enhancing the appearance and longevity of our customers' homes and properties while delivering outstanding customer service.

2. Service Commitment

• We aim to provide timely, efficient, and thorough cleaning services using professional-grade equipment and eco-friendly solutions whenever possible.

• All quotes are free and provided within 48 hours of customer request.

• We stand by our work—if a customer is not satisfied, we will address the issue promptly.

3. Communication Policy

• Customers may reach us by phone or text at (262) 215-4712 or by email at roof2roadservices@gmail.com.

• We strive to respond to all inquiries within 24 business hours.

• Clear communication before, during, and after the service is a top priority.

4. Appointment & Cancellation Policy

• We respect your time and aim to arrive within the scheduled service window.

• Customers are asked to provide at least 24 hours’ notice for cancellations or rescheduling.

• Last-minute cancellations may be subject to a service fee unless due to emergency or weather.

5. Safety Policy

• All services are performed with the highest regard for safety, both for our team and for your property.

• Employees (if applicable) are trained in the proper use of equipment and safety procedures.

• Customers will be advised if any hazards exist prior to service.

6. Property Care

• We take every precaution to protect your home, landscaping, and belongings.

• Customers are asked to secure fragile items and provide clear access to water and work areas.

• We are not responsible for damage due to pre-existing issues (e.g., loose siding, deteriorated surfaces, or faulty construction).

7. Environmental Responsibility

• We use environmentally friendly cleaning agents wherever possible.

• Wastewater is disposed of responsibly and in accordance with local regulations.

8. Payments & Billing

• Payment is due upon completion of services unless otherwise arranged.

• Accepted forms of payment: cash, check, or approved digital payment methods.

• Invoices and receipts are provided upon request.

9. Customer Satisfaction Guarantee

• Your satisfaction is our priority.

• If you are not completely satisfied with the service provided, please contact us within 48 hours and we will work to resolve the issue as quickly as possible.

10. Policy Updates

Roof 2 Road Services reserves the right to update this Company Policy at any time. Any significant changes will be communicated via our website or directly to customers when applicable.

11. Contact Information

Roof 2 Road Services
📞 (262) 215-4712
📧 roof2roadservices@gmail.com